Refund policy

Product Returns:

We recognize that sometimes an item may not meet your needs or simply does not fit with your décor. In the event that you are not satisfied with your purchase, simply return it within 30 days from the date of purchase. Please keep in mind that all returns must be unused, unwashed, and undamaged and all packaging, labels, and tags must remain intact and be attached to the item. Promotional items, flash sales, clearance items, and any items marked as "final sale" are not eligible for partial refunds, exchanges, or returns. All sales are final. Otherwise, the item may not be eligible for return.

 

 

To initiate a return for an exchange or refund, please email us at [email protected].

If you want to return it by yourself, please email us at [email protected] along with the return tracking number(s).

 

Please send all returns to:

Skyzaa

8038 Deering Ave, Canoga Park, CA 91304

(805)253-1176

 

 

We do not refund or return original shipping charges. You are responsible for paying for your own shipping costs for returning any item to Skyzaa. In the event that you are unable to ship the item out, we will process a return shipping label. Once we’ve received the returned item, we will then process your total refund, excluding return shipping costs, to your original method of payment. Please note that all refunds are processed within 3-7 business days.

 

If you cannot find what you’re looking for in our Return Policy, please visit our Contact Us page for additional customer service assistance.

 

Order Cancellations

Order Cancellation Before Shipment:

 

If you need to cancel your order, you must cancel within 12 hours to receive a full refund.  

 

Note: Orders cannot be canceled for free if we have shipped within 12 hours.

 

To cancel your order, please email us at [email protected]. Your refund will be processed and a credit will automatically be applied to the original method of payment within 3-7 business days.

 

Please note that we are updating our system maintenance between 11:30 pm-4:00 am PST Time. Any online cancellations are not supported. If you would like to cancel your order during this time, please contact our customer service at [email protected].

 

Order Cancellation after Shipment:

If you need to cancel after 12 hours of the order and before the item is delivered, please email us at [email protected] to cancel the order. We will process and recall your item(s) right away.

If the package has been recalled, you will receive a full refund minus a flat recall fee of $17.60*, which will be credited back to your original payment within 3-5 business days. *Each recalled package is $17.60.

If the package has failed to recall, you will receive a failed recall email notification. Please get in touch with [email protected] right away. Cancellations after shipment are only valid to UPS ground delivery service and FedEx. 

 

Returned Products:

For any item returns, you can request a return label. Please notify us in advance of any of the following returned reasons, so we can anticipate that return.

 

Defective Item:

If you feel you have received a faulty or defective product, we want to quickly correct the problem. To apply for returns, please email us at [email protected]. Our support team will quickly reassess the issue and provide you with a response for up to 48 hours.

 

Received the Wrong Item:

We follow careful order-picking procedures to ensure every item in your order is correct, but occasionally we do make mistakes. You can choose to keep the wrong item with a partial refund or request the correct item. To request the correct item, we may offer you a free-of-charge return shipping label.

 

 

Item Damaged During Transit:

Items are damaged in transit:

In the unlikely event that your item arrives to you in poor condition, please refuse it immediately and contact us at [email protected]. If you do not reject the item, please provide us with a photo or video of the product's outer packaging and product breakage at the first opportunity. After we have submitted a damage claim to the shipping company and received confirmation, you may also request a new product or a full refund. You will be partially responsible if it affects our submission of the claim.

 

Missing or Lost Item:

If you suspect your package is missing or lost, please email our customer service team at [email protected] with the order number as well as the tracking number so that we can initiate a lost package claim. This claim will help in the recovery of your missing or lost package. The process will take 7 days until a formal confirmation can be received from the shipping company.

 

Item Received not as Described

 

Sorry for the inconvenience, please email us at [email protected]. You can choose to keep the item with a partial refund or return this product to receive a refund.

 

Note: Skyzaa can cancel orders and refund customers' money because of pricing errors (or for any reason)